Customer Support
Route support@ to #support. Your team sees every ticket, assigns owners, and resolves issues without leaving Discord.
customer support
Discord Integration
Run your inbox from Discord
MailFellow delivers emails to your Discord channels as interactive embeds. Your team reads, discusses, and replies from Discord. The sender gets a normal email back.
No credit card required. Setup in a minute.
#customer-support
Nicholas <nicholas@direction.com>
Unable to complete API requests
Since this morning, some of our API requests have been failing unexpectedly. We haven’t made any changes on our side, but several requests are now returning errors and affecting our production workflow.
View
Close
Assign to...
I checked the logs. It's the rate limiter on the new deploy, rolling back now. 1 Message ›
Good catch. @Liam Carter can you handle the reply? Let them know we found the issue and are fixing it.
1m ago
Your inbox is invisible to your team
Your community runs on Discord. But every time someone sends an email, only one person sees it.
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Tab juggling
You flip between Gmail and Discord dozens of times a day. Every switch breaks your focus and slows your team down.
Inbox (2,154)
Discord (1)
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Emails get buried
Nobody knows if that support email was handled. It sits in one person's inbox while the rest of the team is blind.
Elena
Only Read
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Slow replies
Customers wait while your team figures out who should respond. By the time someone replies, the moment has passed.
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Zero visibility
You can't see email status without asking. No dashboard, no assignments, no way to know what's open or overdue.
No Dashboard
Emails land in your Discord server
Every email shows up as a rich embed in the channel you choose. Your team reacts, discusses in threads, and replies. The sender just sees a normal email.
MailFellow
1 new message
Everything in one place
Emails land in the Discord channel your team already watches. No tab switching, no context loss.
Incoming:
21
Sent:
12
Open:
9
Every email tracked
Assigned, resolved, or pending. Every email's status is visible to the whole team in real time.
Reply in seconds
Type in the Discord thread. MailFellow sends it as a real email from your address. The customer never knows the difference.
Solved 24 Mail Ticket
Solved 6 Mail Ticket
Full visibility
Dashboard shows every email's status across all channels. Know what's open, who's handling it, and how fast you're replying.
Everything your server needs to handle email
Purpose-built for teams that treat Discord as their command center.
#customer-support
Nicholas <nicholas@direction.com>
Unable to complete API requests
Since this morning, some of our API requests have been failing unexpectedly. We haven’t made any changes on our side, but several requests are now returning errors and affecting our production workflow.
View
Close
Assign to...
Emails arrive as clean Discord embeds with sender, subject, and a preview of the body. Attachments are linked and downloadable. Everything is formatted for easy reading on desktop and mobile.
Use Discord slash commands to reply, assign, resolve, or block emails. Type /reply in a thread and your message is sent as a real email. All commands are autocompleted by Discord.
Every email embed includes interactive buttons for common actions. Resolve a conversation, assign it to a team member, or mark it as spam with a single click. No commands to remember.
Route different email addresses to different Discord channels. Support emails go to #support, sales to #sales. Keep conversations organized and teams focused on what's theirs.
Reply in the Discord thread and MailFellow sends it as a real email from your address. The recipient sees a normal email with no bot signatures, no forwarding headers, and no "sent via" footers.
Control who can reply, assign, or configure settings. Map Discord roles to MailFellow permissions so your server stays secure without extra setup.
Integrate Discord
How it works
Add the bot, connect your inbox, pick a channel. Emails start arriving in seconds.
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Connect Email
Continue with Gmail Continue with IMAPConnect your email
Link your Gmail, Outlook, or IMAP account in one click. OAuth keeps your password safe.
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Mailfellow
wants to access your Discord account
Signed in as marcusdavis Not you?
Cancel AuthorizeAdd the Discord bot
Invite MailFellow to your server and select the channel for incoming emails. The bot only needs permissions for the channels you choose.
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Nicholas <nicholas@direction.com>
Unable to complete API requests
Since this morning, some of our API requests have been failing unexpectedly. We haven’t made any changes on our side, but several requests are now returning errors and affecting our production workflow.
I checked the logs. It's the rate limiter on the new deploy, rolling back now. 2 Message ›
Good catch. @Liam Carter can you handle the reply? Let them know we found the issue and are fixing it.
1m ago
Read and reply
Emails arrive in Discord. Reply in threads, click action buttons, and collaborate with your team.
Communities and teams using MailFellow on Discord
Whether you're handling support, closing deals, or running operations, MailFellow fits your workflow.
Sales
Inbound leads appear in #sales instantly. Reps reply within minutes instead of hours, and the whole team sees pipeline activity.
Pro plan for the past two weeks and reached out with a few pricing questions.
2 Message ›
Good opportunity. @Liam Carter can you take this one? Let’s answer their questions and see if we can schedule a quick demo.
1m ago
Good opportunity. @Liam Carter can you take this one? Let’s answer their questions and see if we can schedule a quick demo.
1m ago
Operations
Vendor emails, invoices, and logistics updates are all visible in one channel. No more digging through inboxes to find that shipping confirmation.
Billing
Finance Team
Delivery
Customer Support
Finance Team
Questions about Mailfellow
Everything you need to know before connecting your email to Discord.
Discord
No. MailFellow only needs access to the channels you choose. It does not require administrator permissions on your server. You control exactly which channels receive emails.
Yes. You can route each connected email address to its own channel, or send multiple addresses to the same channel. Configuration takes a few clicks in the dashboard.
The reply is sent as a real email from your connected address. The recipient sees a normal email with no bot signatures and no forwarding headers. Your team can discuss in the thread before sending.
MailFellow offers a free 7-day trial with no credit card required. After that, the Pro plan is $9/month and the Business plan is $29/month. See the pricing page for full details.
Yes. Emails are encrypted in transit and at rest. MailFellow does not store email content permanently. Messages are forwarded to your chat platform in real-time. Your data stays yours.
