See everything at a glance
Track email volume, response times, team performance, and customer satisfaction from a single dashboard. Spot trends, find bottlenecks, and make data-driven decisions about your email operations.
Real-time dashboard metrics
See total emails received, average response time, open conversations, and resolved count at a glance. Filter by date range, email account, or team member to drill into the numbers that matter to you.
Team leaderboard
See who replied fastest, who handled the most emails, and who has the highest customer satisfaction scores. The leaderboard updates in real time and helps your team stay motivated and accountable.
CSAT scores and surveys
Automatically send satisfaction surveys after email conversations are resolved. Track your CSAT score over time, broken down by team member, email account, or customer segment. Identify what is working and what needs attention.
Busiest hours, top senders, and reports
Discover when your inbox is busiest so you can staff accordingly. See your top senders ranked by volume. Export weekly or monthly reports as CSV, or schedule automated report delivery to your Slack channel.