Every client, their own channel
Client email is scattered across personal inboxes and nobody has the full picture. MailFellow routes each client's email into its own channel so your whole account team collaborates and responds — fast and professionally.
Free 7-day trial · No credit card · A channel for every client
Client email never has one home
Across a dozen clients, email lives in whoever happened to receive it. The account team is always one forward behind.
Trapped in one inbox
The account manager who owns a client holds all their email. When they're on leave or move on, the history walks out the door with them.
Slow replies, unhappy clients
Clients judge you on responsiveness. An email that sits unseen for a day reads as "they don't care" — and retainers don't renew on that.
Endless forwarding
A client question needs the designer and the developer, so it's forwarded, CC'd, and re-explained until the thread is a mess no one can follow.
No oversight across accounts
Leadership has no idea which clients are waiting on a reply. Problems only surface when a client escalates.
Give every client their own channel
Route each client's email into its own channel where the whole account team works together — with replies that go out looking entirely professional.
A channel per client
Routing rules send each client's address to its own channel. Clean separation, clear ownership, and the full history in one place.
The whole team in the loop
Account managers, designers, and developers all see the client's email and can weigh in before anyone replies.
Replies that look professional
Send from your address with no bot signatures or forwarding headers. The client just gets a timely, polished response.
Nothing slips
Flag key contacts as VIP and track status so an important client email never gets buried under a busy week.
Run client communication like a pro
Everything an account team needs to handle client email together, on every account at once.
A channel per client
Routing rules send each client's address to its own channel. Clean separation, clear ownership, full history.
Collaborate before you send
Account managers, designers, and devs discuss in the thread, then send one polished reply from your address.
VIP clients stand out
Flag key contacts as VIP so their email is highlighted and never slips through during a busy week.
Clear ownership
Assign each client thread to the right account manager, so everyone knows who's on point for which client.
Full handover history
When an account changes hands, the new owner inherits every thread, note, and decision. No knowledge walks out the door.
SLAs for client promises
Set response targets per client and get alerted before you breach them, so you keep the promises in the contract.
Learn about routing rules, VIP contacts, and assignment.
One channel per client, in three steps
Set it up once and every new client email finds the right team automatically.
Route each client
Add a routing rule per client address so their email lands in its own channel automatically.
Bring in the account team
Add the people who work that account — AMs, creatives, developers — and set who can reply.
Reply as one team
Discuss in the thread, then send a single professional reply from your address. The client sees a sharp, fast agency.
Frequently asked questions
Can I keep each client's email separate?
Yes. Use routing rules to send each client's address to its own channel, so the team working on that account sees exactly the email that matters to them and nothing else.
Can the whole account team collaborate on a reply?
Yes. Email arrives in the client's channel where account managers, designers, and developers can discuss in the thread before someone sends the reply as a normal email from your address.
Will clients know we use a chat tool?
No. Replies are sent as ordinary emails from your address, with no bot signatures or forwarding headers. The client simply gets a timely, professional response.
What happens when an account manager leaves?
Nothing is lost. Because client email lives in shared channels with full history, notes, and assignments, the next owner picks up exactly where the last one left off.
Can we set different response targets per client?
Yes. SLA tracking lets you set a response target for each client and alerts the team before a deadline slips, so premium accounts get the responsiveness they pay for.
Never miss a client email again
Free for 7 days. No credit card. Set up a channel per client in minutes.