Email is a team sport
Share inboxes with your team without sharing passwords. Assign emails, track who replied, measure response times, and keep everyone accountable. All from Slack, Discord, or any connected platform.
Assign and own
Click the assign button or use a command to hand an email to a specific team member. The assignee gets a notification. Everyone else can see who is handling it, preventing duplicate replies and dropped conversations.
Team replies
Any authorized member can reply to an email from the shared inbox. The reply goes out from the shared address, not a personal one. Discuss internally in the thread before sending, so the customer only sees the final answer.
SLA tracking
Set response time targets and MailFellow tracks every email against them. Get alerts when an email is about to breach its SLA. View a dashboard of average response times, SLA compliance rates, and bottlenecks.
Leaderboard and reports
See which team members are handling the most emails, who has the fastest response times, and where the workload is uneven. Automated weekly reports are sent to your channel so the team stays informed.
How it works
Turn any email address into a shared inbox in three steps. No IT department required.
Connect and invite
Connect your shared email address and invite team members. They join via their chat platform account, no email password sharing needed.
Set permissions
Choose who can reply, who can only view, and who gets SLA alerts. Roles keep your inbox secure and organized.
Collaborate
Emails arrive in your shared channel. Assign, discuss, reply, and resolve together. Track everything from one place.
Learn more about team features in the team collaboration docs.
Manage email as a team
No more shared passwords, lost threads, or duplicate replies. Start your free trial and give your team a shared inbox they will actually use.