One inbox. One team. One reply.
MailFellow turns email into a team conversation. Discuss in threads, assign owners, track progress, and reply with a single voice.
Free 7-day trial · No credit card · Unlimited team conversations
Team email is broken
Multiple people reading the same inbox. Duplicate replies. No ownership. No history of who said what.
Email silos
Only one person sees the email. The rest of the team is completely blind to what's coming in or what's already been handled.
"Did anyone reply?"
No one knows if an email was handled. It falls through the cracks or gets duplicate replies from two people at the same time.
Messy CC chains
Internal discussion happens via forwards and "see below" replies. The original thread becomes a tangled mess that's impossible to follow.
Inconsistent replies
Different people reply with different tones, different information, different promises. Customers get a fragmented experience.
Discuss first. Reply once.
Your team discusses the email in a thread. One person drafts the reply. Everyone sees it before it goes out. The customer gets one clean response.
Shared visibility
Every email is visible to the whole team. No silos, no blind spots. Everyone knows what's in the inbox at all times.
Clear ownership
Assign emails to specific people. Everyone knows who is handling what, and nothing falls through the cracks again.
Thread-based discussion
Talk internally before replying. The team aligns in a private thread. The customer only sees the final, polished response.
One reply
The team aligns internally, then one person sends. No duplicate responses, no conflicting information, no confusing the customer.
Collaboration tools built for email
Purpose-built for teams that need to manage email together without the chaos.
Team threads
Every email gets a private team thread where your team can discuss, ask questions, and align before responding. The entire conversation history is preserved and searchable.
Assignment
Assign any email to a specific team member with one click. The assignee is notified immediately and the whole team can see who owns what without asking.
Status tracking
Mark emails as open, pending, or resolved. Status is visible to everyone in real time. No more "did anyone handle this?" messages cluttering your chat.
@mentions
Mention a teammate in the thread to pull them into the conversation. They get a direct notification and can jump in with context already loaded.
Internal notes
Leave notes on any email that are only visible to your team. Add context, flag issues, or leave instructions for whoever handles it next. Customers never see them.
Activity log
A full audit trail of every action taken on an email: who assigned it, who replied, when it was resolved. Perfect for accountability and handoffs.
How it works
Every email becomes a thread. Your team discusses, assigns, and replies from one place.
Connect and invite
Connect your shared email address and invite your team. Each member links their chat account and gets access to the shared inbox.
Set permissions
Control who can reply, who can assign, and who gets notified for new emails. Fine-grained permissions keep the right people in the right roles.
Collaborate
Assign emails, discuss in threads, track status, and reply together. Your customer gets one clear response from a unified team.
How teams collaborate on email
Whether you're running support, closing deals, or managing accounts, MailFellow keeps your team in sync.
Customer Support
Run a shared support@ inbox where the whole team sees every ticket, assigns owners, and resolves issues with full context and no duplicate replies.
Sales
Team sell on deals without stepping on each other. Assign inbound leads, discuss strategy in private threads, then reply with a consistent, aligned message.
Account Management
Hand off accounts between team members without losing context. The full email history, notes, and thread discussions transfer seamlessly to the new owner.
Frequently asked questions
Can I assign an email to someone who isn't online?
Yes. They will see the assignment when they return. Notifications are sent through your chat platform so they know immediately when they come back online.
Can multiple people reply to the same email?
Only the assigned person can reply, preventing duplicate responses. If no one is assigned, any authorized team member can reply. This keeps your customer communications clean and consistent.
Are internal thread discussions visible to the email sender?
No. Thread discussions in your chat platform are completely private. Only explicit replies sent through MailFellow are delivered as email. Your internal conversations stay internal.
How much does MailFellow cost?
MailFellow offers a free 7-day trial with no credit card required. After that, the Pro plan is $9/month and the Business plan is $29/month. See the pricing page for full details.
Is my email data secure?
Yes. Emails are encrypted in transit and at rest. MailFellow does not store email content permanently. Messages are forwarded to your chat platform in real-time. Your data stays yours.
Stop replying over each other. Start working together.
Start your free trial. Your team will be collaborating on email in minutes.