Support email, handled as a team
Stop forwarding tickets around. Route support@ into a Slack or Discord channel where your whole team can see, assign, and answer every email — fast, together, and in the open.
Free 7-day trial · No credit card · Works with Slack, Discord & Teams
Support email turns into firefighting
When every customer message lands in one shared mailbox, the day becomes a scramble. Here is what breaks.
Forwarded and lost
support@ sits in one person's inbox, then gets forwarded and CC'd around. Customers wait while their email bounces between people.
No clear owner
Two agents reply to the same ticket, or everyone assumes someone else has it. Without ownership, messages slip through on busy days.
No view on response time
How fast are you really answering? Are you meeting your targets? A plain mailbox gives you no numbers to stand on.
Help desks are overkill
A full help-desk suite means seat licenses, a migration project, and yet another tool to log into — for a team that just needs to answer email together.
Your support queue, right in chat
Route support@ into the Slack or Discord channel your team already watches. Email becomes a shared, trackable queue — with no new app to live in.
One shared queue
Every support email arrives in a channel the whole team can see in real time. Nothing hides in a personal inbox again.
Clear ownership
Assign each email to one person with a single click. Everyone sees who is handling what, so no double replies and nothing forgotten.
Reply in threads
Talk through the hard ones privately, then send one clean answer as a normal email from your address — no bot signatures, no forwarding headers.
Numbers you can trust
Built-in SLA timers and CSAT surveys show first-reply time and customer happiness, so you can prove how support is doing.
Everything a support team needs, in chat
Purpose-built for teams answering customer email together, without the weight of a traditional help desk.
Shared visibility
Every ticket is visible to the whole team. No more "I thought you had it" — assignments and status are clear at a glance.
Assignment
Assign any email to a teammate in one click. The assignee is notified instantly and the team can see who owns what without asking.
SLA tracking
Get alerted before you breach a response target. Keep first-reply times fast without watching the clock yourself.
CSAT surveys
Send a one-click satisfaction survey after each resolved email and see how your team is really doing.
Quick replies
Save canned answers for the questions you field every day and drop them into a reply in seconds.
Routing rules
Send support@ to #support, sales@ to #sales, billing@ to #billing — each team sees only the email that is theirs.
See it on Slack or Discord, or compare with a dedicated help desk.
Live in three steps
No migration, no training. Connect an address and your team is answering email together today.
Connect support@
Add your support mailbox and choose the Slack or Discord channel it should flow into. Setup takes a couple of minutes.
Invite your team
Bring in your agents and set who can reply, assign, and view analytics. Permissions keep the right people in the right roles.
Answer together
Email arrives as interactive messages. Assign, discuss in threads, reply, and track SLAs and CSAT — all without leaving chat.
Frequently asked questions
Do I need a separate help desk?
No. MailFellow turns a Slack or Discord channel into your support inbox. Email arrives as interactive messages, your team assigns and replies in threads, and you track SLAs and CSAT — without buying or learning a separate help-desk tool.
Can I track response times and satisfaction?
Yes. The Business plan includes SLA tracking and CSAT surveys, so you can measure how fast you respond and how happy customers are, all from your chat platform.
Can different inboxes go to different channels?
Yes. Routing rules let you send support@ to #support, sales@ to #sales, and so on, so each team sees only the email that belongs to them.
How fast can we get set up?
Most teams are live in under five minutes. Connect a mailbox, pick a channel, and invite your agents — there is nothing to install beyond the chat app you already use.
Can we save answers to common questions?
Yes. Quick replies let you store answers to your most frequent questions and insert them in one click, so routine tickets take seconds instead of minutes.
Give your support team one inbox
Free for 7 days. No credit card. Route your first support address in minutes.