What is CSAT?
CSAT — Customer Satisfaction Score — measures how happy a customer is with a specific interaction, usually captured with a short one-question survey right after the conversation.
A typical CSAT survey asks something like “How would you rate the support you received?” on a simple scale. The score is the percentage of responses that are positive. Because it is tied to a single interaction, CSAT is a fast, direct read on how your team is doing — and a great early-warning signal when something slips.
Tracking CSAT over time helps you spot trends, celebrate wins, and catch problems before they turn into churn.
How it relates to MailFellow
MailFellow can send a CSAT survey automatically after an email is resolved, then collect the results so you can see satisfaction at a glance — all without leaving your chat platform.
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