Glossary

What is a shared inbox?

A shared inbox is an email mailbox — like support@ or info@ — that several teammates can read, manage, and reply to together, instead of it belonging to one person.

Generic addresses like support@, sales@, or hello@ usually receive mail from many people and need answers from many people. A shared inbox makes that mailbox a team space: everyone can see what came in, who is handling it, what has been answered, and what is still open — so nothing falls through the cracks and no single person becomes a bottleneck.

Good shared inboxes add collaboration on top of plain email: assigning a message to a teammate, leaving internal notes, avoiding two people replying at once, and tracking status. The result is faster, more consistent responses without forwarding chains or "did anyone reply to this?" messages.

How it relates to MailFellow

MailFellow turns any mailbox into a shared inbox inside the chat tool your team already uses. Email arrives in a Slack, Discord, or Teams channel as an interactive message; anyone can assign it, discuss it, and reply from the thread as a normal email. You get the shared-inbox model without asking your team to learn a new app.