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Telegram Integration

Connect MailFellow to Telegram to receive email notifications in your Telegram groups. You can view emails, reply, resolve threads, assign to team members, and send new emails, all from Telegram.

Features

  • Email notifications with sender, subject, category, and snippet
  • Interactive buttons: View, Resolve, Send Thanks, Assign, Block Sender, Delete
  • Reply threading via Telegram reply-to-message
  • Send new emails with a guided flow (/send)
  • Quick replies using saved templates (/quick)
  • Assign and unassign email threads (/assign, /unassign)
  • Automatic translation display for non-English emails
  • File attachment forwarding

Connecting Telegram

  1. Go to Settings > Channel
  2. Select Telegram as the platform
  3. Add the MailFellow bot to your Telegram group
  4. Send /start in the group to get the Chat ID
  5. Enter the Chat ID in the settings page
  6. Click Save
Note: Group Chat IDs are negative numbers (e.g. -1001234567890). Make sure to include the minus sign.
Self-hosted? You will need to create your own Telegram bot via BotFather. See Getting Credentials > Telegram for the full setup guide.

Available Commands

CommandDescription
/sendStart a guided flow to send a new email (To, Subject, Body)
/quick <shortcut>Reply to an email thread with a saved quick response
/assignAssign the email thread to yourself
/assign @usernameAssign the email thread to a team member
/unassignRemove assignment from the email thread
/startShow your Chat ID and available commands

To use commands on a specific email thread, reply to the email message and type the command.

Action Buttons

Each email notification includes inline keyboard buttons:

  • View:open the email in the MailFellow web interface
  • Resolve:mark the thread as resolved
  • Thanks:send a thank-you reply to the sender
  • Assign:assign the thread to yourself
  • Block:block the sender from future emails
  • Delete:delete the email

Reactions

Reply to any email message with a checkmark emoji (✅) to trigger a reply action, just like in Discord and Slack.

Privacy Mode

By default, Telegram bots in groups can only see messages that are commands or direct replies to the bot. If you want the bot to process all messages (for text-based commands without the / prefix), you need to disable privacy mode:

  1. Open @BotFather
  2. Send /setprivacy
  3. Select your bot
  4. Choose Disable
Tip: If privacy mode is enabled, always use the / prefix for commands (e.g. /send, /quick).